Frequently Asked Questions
Everything you need to know about bringing Serenza Living into your home.
What is the typical delivery timeframe for furniture items?
Standard furniture delivery typically takes 2-4 weeks. Once your order is processed, our white-glove delivery partner will contact you to schedule a convenient time for assembly and placement.
Do you offer international shipping?
Currently, Serenza Living ships exclusively within the continental United States and Canada. We are working on expanding our logistics network to include international destinations soon.
What is your return policy for home decor and furniture?
We offer a 30-day return policy for most items. Products must be in original condition and packaging. Please note that custom-made or 'Final Sale' items are not eligible for return.
Are your wood products sustainably sourced?
Yes, we are committed to environmental responsibility. All of our timber is sourced from FSC-certified forests, ensuring that your furniture is both beautiful and ethically produced.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger furniture purchases.