Returns & Exchanges

At Serenza Living, we want you to be completely enamored with your home curation; if a piece isn't the perfect fit, we offer a 30-day return window for most items in their original condition. Our streamlined process ensures that updating your space remains a stress-free experience from start to finish.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully repackage your items in their original protective wrap and box to ensure they remain safe during transit.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned gallery pieces, your refund will be processed back to your original payment method within 5-7 business days.